Frequently Asked Questions

Guardian Assist is Australia's family safety app backed by a 24/7 Grade A1 Security Response Centre staffed by real Australians — not chatbots.

Real-time location sharing, instant emergency response, and an optional TR22 Pro vehicle tracker add-on. Peace of mind for families across Australia.

Getting started is easy:

• Choose your plan (Free, Individual, Family, or Family Plus)
• Create your account and complete payment
• Download the Guardian Assist app from the App Store or Google Play
• If you ordered a GPS device, it will arrive within 3-5 business days
• Follow the in-app setup guide to activate your protection

Guardian Assist is available on:

• iOS — iPhone running iOS 14 or later
• Apple Watch — Series 6 and later running watchOS 10+. Installs automatically with the iOS app. Includes SOS, family locations, dashboard, and watch face complications.
• Android — Phones and tablets running Android 8.0 or later
• Garmin Watches — Compatible with Garmin Connect IQ devices (coming soon)
• Web Portal — Access your dashboard from any browser at app.guardianassist.com.au

When you press the SOS button in the app or on your Apple Watch, the following happens immediately:

• Your location is sent to our 24/7 Response Centre
• Your emergency contacts receive SMS alerts with a live location link
• A real operator reviews your situation and coordinates response
• If needed, we dispatch security services or coordinate with police

Our Response Centre operators are trained security professionals who can assess the situation and take appropriate action, whether that's calling emergency services, dispatching private security, or contacting your nominated emergency contacts.

For Guardian Assist to protect you and your family 24/7, we need to track location in the background - even when you're not actively using the app. This is how services like Life360 and Find My work.

Without "Always" permission, we can only track your location when you have the app open, which defeats the purpose of emergency protection. Rest assured, your location data is encrypted and stored securely on Australian servers.

Geofence zones are virtual boundaries you create on the map. When a tracked family member or vehicle enters or exits a zone, you receive an instant notification.

Common uses include:

• Get notified when your kids arrive at or leave school
• Know when your teenager gets home
• Alert if your vehicle leaves a designated area
• Track when employees arrive at job sites

Yes! Our Garmin Connect IQ app lets you trigger SOS alerts directly from your wrist - even if your phone isn't nearby (as long as your watch has its own connectivity or is connected to your phone via Bluetooth).

The watch app displays your current connection status and allows one-tap emergency alerts. Perfect for runners, hikers, cyclists, and anyone who wants protection without carrying their phone.

Yes — Guardian Assist includes a full Apple Watch companion app. It installs automatically when you update the iOS app, with no extra setup required. From your wrist you can:

• Trigger an SOS emergency alert with a hold-to-confirm gesture
• View your family members' live locations and online status
• See a real-time dashboard that refreshes every 30 seconds
• Add watch face complications for one-tap access to safety

The watch also monitors your heart rate during emergencies and sends your GPS coordinates every 10 seconds while an SOS is active — even if your iPhone is in another room.

No — the Apple Watch app is included free with every plan, including the Free tier. You get full access to the dashboard, SOS alerts, family locations, and watch face complications at no extra cost.

On the Free plan, SOS alerts go directly to your family members via push notification, SMS, and email. On paid plans, SOS alerts are also routed to our 24/7 Grade A1 Response Centre for professional emergency coordination.

Guardian Assist supports Apple Watch Series 6 and later, running watchOS 10.0 or newer. This includes:

• Apple Watch Series 6, 7, 8, 9, 10, 11
• Apple Watch SE (2nd generation and later)
• Apple Watch Ultra and Ultra 2

The app installs automatically as part of the Guardian Assist iOS app — just make sure your iPhone and Apple Watch are paired, and the watch app will appear on your wrist.

Ghost Mode lets you privately pause your location sharing whenever you want some privacy. You choose how long to stay hidden:

• 1 hour, 4 hours, 24 hours — or until you turn it back on yourself
• A countdown shows how long is left, and you can come back any time

Your safety always comes first: if you press SOS while you're in Ghost Mode, your sharing turns back on automatically so we can send help to your exact location. Ghost Mode is included free on every plan, including the Free tier.

Live Share creates a secure, time-limited link to your live location that you can send to anyone — handy for a lift home, a first date, or a long drive. It's available on every plan.

• Pick how long the link should stay active — anywhere from 1 to 24 hours
• Send it by SMS, email, or copy it to share however you like
• The link is read-only — people can see where you are, but can't change anything
• You can revoke it at any time, and it always expires on its own — there are no "forever" links

Yes. With Tesla Connect you can link your Tesla account and see your car on your family map with no tracker fitted at all.

• It's read-only — you get your car's location and battery level at a glance
• Your Tesla appears right alongside your family members and any other vehicles
• No hardware to install and nothing to wire in

Tesla Connect is a connected-car feature for vehicles on a paid plan (Individual, Family, or Family Plus). If you'd like remote engine cut-off or full tracking on a non-connected car, you can add a TR22 Pro device instead.

Service & maintenance reminders make sure you never miss a service or your rego. For any vehicle on a paid plan you can set a reminder by:

• Distance — for example, every 10,000 km
• Date — for example, every 12 months

The app keeps an eye on it for you and sends a nudge before it's due, so it's booked in long before any warning light comes on.

Remote engine cut-off lets you immobilise a stolen vehicle straight from the app, so it can't be driven away. It works with the TR22 Pro hardware and is available on paid plans (Individual and up).

• For everyone's safety, it only works when the car is stopped or moving below 20 km/h
• It's fully reversible — the engine can be started again once it's safe

In a theft, the safest step is usually to press SOS and let our 24/7 Grade A1 Response Centre coordinate with police while the vehicle is immobilised.

The TR22 Pro is a small, self-contained tracker designed to be installed discreetly out of sight inside your vehicle, so a thief is unlikely to spot it. It runs on its own internal batteries, so there are no obvious wires giving it away.

Because it's hidden and self-powered, it keeps reporting your vehicle's location even if the car is stolen — which is exactly when features like theft alerts, live tracking, and remote engine cut-off matter most.

Yes! All Guardian Assist GPS tracker subscriptions include:

• Pre-installed SIM card - no activation required
• Unlimited managed data - no top-ups, ever
• 4G LTE connectivity with 2G fallback
• Coverage across Australia

Your device arrives ready to use. Just install it and start tracking.

Absolutely. You can attach multiple TR22 Pro trackers to any paid plan. Family Plus includes 1 vehicle subscription at no extra monthly cost; additional vehicles are $9.95/month each.

Hardware ($295) and installation (free DIY or $150 professional) per device.

TR22 Pro (Hardwired) works with any vehicle with a 9-90V DC electrical system — cars, utes, trucks, motorcycles, boats, jet skis, caravans, trailers, and heavy machinery.

Professional installation available Australia-wide for $150, or DIY with our video guides.

When your vehicle is stolen with Guardian Assist installed:

• Instant Alerts - You'll receive immediate notification of suspicious movement or tampering
• Live Tracking - Track your vehicle in real-time with 10-second location updates
• Response Centre Activation - Confirm the theft and our 24/7 team takes over
• Police Coordination - We provide live location data directly to police
• Engine Cut-off - For TR22 Pro, we can remotely disable the engine when safe to do so
• Recovery Support - Ongoing updates until your vehicle is recovered

A Grade A1 Security Response Centre is the highest certification for monitoring centres in Australia, regulated by ASIAL (Australian Security Industry Association Limited).

This means:

• 24/7 staffing by trained security professionals
• Redundant systems and backup power
• Direct links to emergency services
• Strict security protocols and regular audits
• Australian-based operators (not overseas call centres)

The TR22 Pro can be wired to your vehicle's fuel pump relay or ignition circuit. When activated (via app, web portal, or SMS command), it safely disables the engine.

Safety features:

• Only activates when the vehicle is stationary or moving slowly
• Prevents dangerous high-speed situations
• Can be activated by you or our Response Centre
• Professional installation recommended for this feature

Free - $0 - Basic location sharing for up to 4 family members.

Individual - $9.95/month - Solo protection with 24/7 Response Centre and SOS.

Family - $19.95/month - Up to 5 members with security dispatch included.

Family Plus - $29.95/month - Up to 8 members, crash detection, unlimited geofences, and 1 TR22 Pro vehicle subscription included (hardware $295 + install $150 or DIY).

Optional vehicle add-on - $9.95/month per TR22 Pro tracker on any paid plan. Annual billing saves 10%. Paid plans: 12-month minimum, then month-to-month.

Paid plans have a 12-month minimum term, then continue on a month-to-month basis. You can cancel your subscription to take effect anytime after the first 12 months through your account settings or by contacting our support team. Free plan users can cancel anytime.

If you cancel, your service continues until the end of your current billing period.

Yes! All GPS devices come with a lifetime warranty for as long as your subscription remains active. If your device fails or malfunctions, we'll replace it at no cost.

We also offer a 30-day money-back guarantee on all device purchases.

We accept all major payment methods through our secure Stripe payment system:

• Visa, Mastercard, American Express
• Apple Pay and Google Pay
• Direct debit (for annual plans)

All payments are processed securely with 256-bit SSL encryption.

All Guardian Assist data is stored on secure Australian servers. We do not store data overseas or share it with third parties except as required for emergency response (e.g., providing location to police during an active theft recovery).

We comply with Australian Privacy Principles and take your privacy seriously.

Your location is only visible to:

• You (through your own account)
• Family members in your Guardian Assist family group (if you've added them)
• Our Response Centre operators (only during active emergency events)

You control who can see your location through the app's privacy settings.

Yes. Family members can enable "privacy mode" which temporarily hides their real-time location from other family members. However, the family owner (account holder) may be notified when privacy mode is enabled, depending on account settings.

Emergency SOS functionality continues to work even in privacy mode.