The Guardian Assist User Guide

What it is: A private, encrypted profile of important health details. If you ever press SOS, responders can see what they need to help you safely. Only emergency responders can see it — not your family.

1. Tap the Profile tab, then Medical information.
2. Fill in what's relevant: allergies, medical conditions, medications, blood type, your doctor, and your health insurer.
3. Tap Save. You can come back and update it anytime.

What it is: The people who get a text message with your location if you press SOS on the free plan. You can add up to three.

1. Go to the Profile tab and tap Emergency contacts.
2. Tap Add contact and enter their name and phone number.
3. Tap Save. Repeat for up to three people you trust.

What it is: How you add the people you want to keep safe — your partner, children, grandchildren, or elderly parents.

1. In the Family tab, tap Invite.
2. Enter their first name and mobile number (or tap the contacts button to pick them from your phone).
3. Check the details and tap Send invite.
4. They get a text message with a link. When they tap it and set up their app, they appear on your map automatically.

What it is: Groups within your family so you can choose who sees whom — for example a "Kids" circle and a "Grandparents" circle.

1. In the Family tab, tap Circles.
2. Tap Add circle, give it a name, and choose who belongs in it.
3. Tap Save. Use the circle filter on the map to show just that group.

What it is: Mark important spots like Home, Work, or School. The app can quietly tell you when a family member arrives or leaves — so you'll know the kids got to school without having to call.

1. In the Family tab, tap Places, then Add place.
2. Give it a name (e.g. "Home") and search for the address or drop the pin on the map.
3. Set how big the zone is by dragging the radius slider.
4. Turn on Arrival and/or Departure alerts, and choose who they're about.
5. Tap Save.

What it is: A link that shows where you are for a set time — handy when you're meeting someone or want a friend to watch you get home safe. It switches itself off automatically.

1. In the Family tab, tap Share my location.
2. Choose how long to share for: 1, 4, 8, or 24 hours.
3. Tap Copy link or Send by text to send it to anyone — they don't need the app.
4. To stop early, open the same screen and tap Revoke next to the active share.

What it is: A simple day-by-day diary of trips and places visited — so you can check, for example, where someone has been today.

1. Open the Profile tab and tap Timeline (or tap a person on the map and choose their history).
2. Use the date picker at the top to choose a day.
3. Scroll through the day's trips and place visits. Tap any trip to see it drawn on the map.

What it is: Temporarily hides your location from your family — useful when you want some privacy. It can switch back on by itself after a set time.

1. Open the Profile tab and tap Ghost Mode.
2. Choose how long to stay hidden: 1 hour, 4 hours, 24 hours, or until you turn it off.
3. Tap Go Ghost and confirm. A countdown shows how long is left.
4. To come back early, open the same screen and tap Exit Ghost Mode.

What it is: A safe, temporary link that shows someone where you are right now — perfect for a lift home, a date, or a long drive. The link is view-only, you can switch it off whenever you like, and it always stops working by itself.

1. Open the Profile tab (or your map) and tap Live Share.
2. Choose how long the link should last — anywhere from 1 hour up to 24 hours.
3. Tap Send and pick how to share it: by text message, email, or Copy link to paste anywhere.
4. To stop sharing early, open Live Share again and tap Stop sharing. The link will no longer work.

What it is: Hide your location from one particular person while staying visible to everyone else.

1. Open the Profile tab and tap Visibility controls.
2. You'll see a list of your family members, each with an eye icon.
3. Tap the eye next to anyone you'd like to hide from. Tap again to become visible to them once more.

What it is: You own your information. You can ask for a copy of everything, or delete your location history whenever you like.

1. Open the Profile tab and tap Your data.
2. To get a copy, tap Request download — we'll email you a file (usually within minutes).
3. To remove your history, tap Delete history and confirm. We keep a 30-day recovery window in case you change your mind, then it's gone for good.

What it is: Registers your car, bike, boat, caravan, truck and more in the app so you can track it.

1. Tap the Vehicles tab, then the + button.
2. Choose the type of vehicle (car, motorcycle, boat, caravan, jet ski, truck, van).
3. Enter the number plate and, if you like, a description (make, model, year).
4. Follow the prompts to connect your tracker, then tap Done.

What it is: If you drive a Tesla, you can see it on your family map without fitting any tracker at all. You simply link your Tesla account, and the app shows your car's location and battery level. It's view-only — Guardian Assist can see where the car is, but never drives or controls it.

1. Tap the Vehicles tab, then the + button, and choose Connect a Tesla.
2. You'll be taken to Tesla's own sign-in page. Enter your Tesla account details there — Guardian Assist never sees your password.
3. Approve the read-only access Tesla asks about, then return to the app.
4. Your Tesla now appears on the map with its location and battery level, right beside your family.

What it is: Once your car parks and sits still, Auto-Guard arms itself automatically. If the car is then moved — for example, towed or stolen — you get an instant alert.

1. Open your vehicle and tap Roaming geofence (Auto-Guard).
2. Switch it on.
3. Adjust how far the car can move before alerting, and how long it must be still before arming — or just leave the sensible defaults.
4. Tap Save. From now on it protects your car every time you park.

What it is: Choose what your car tells you about — speeding, a low tracker battery, the engine starting or stopping, and leaving a zone.

1. Open your vehicle and tap Alert settings.
2. Turn on the alerts you want: Overspeed, Low battery, Ignition on/off, or Geofence.
3. Set the limits to suit you (for example, a speed limit for a young driver), then tap Save.

What it is: A gentle nudge so you never miss a service or your rego. You tell the app when the next one is due — either by how far you've driven, or by a date — and it reminds you in good time.

1. Open your vehicle and tap Reminders (Service & maintenance).
2. Tap Add reminder and give it a name, like "Logbook service" or "Rego".
3. Choose how it's measured: by distance (for example, every 10,000 km) or by date (for example, every 12 months).
4. Tap Save. The app will let you know before it's due, so you've got time to book it in.

What it is: If your car is stolen, you (or our Control Room) can safely stop the engine from being restarted. For safety it only works when the car is stopped or moving very slowly.

1. Open your vehicle and tap Engine cut.
2. Check the status shows the car is stopped or under 20 km/h.
3. Tap Cut engine and confirm twice — this double-check prevents accidental use.

What it is: A companion app on your wrist with its own SOS button, so you can get help even without reaching for your phone. It's included on every plan, even the free one.

1. Install Guardian Assist on your iPhone first (it usually adds itself to your watch automatically).
2. On your phone, open the Profile tab and tap Apple Watch.
3. Turn on Active mode and Show on family map if you'd like the watch to be visible to family.
4. On the watch, open the app — the SOS button is right there when you need it.

What it is: View your family map on the big screen at home.

1. Open the Guardian Assist app on your Apple TV — a QR code appears.
2. On your phone, open the Profile tab and tap Pair Apple TV.
3. Point your phone at the TV to scan the code (or type in the short code shown), then confirm.

What it is: A place to record details about your children or grandchildren, including any medical notes responders should know.

1. Tap the Profile tab, then Dependents.
2. Tap Add, enter their name, date of birth and any medical notes.
3. Tap Save.

What it is: Shows which plan you're on and what's included. Because of Apple's rules, you change or upgrade your plan on our website rather than in the app.

1. Tap the Profile tab, then Membership to see your current plan.
2. To change it, tap Manage on web — this opens your account in a web browser.
3. Sign in there to upgrade, downgrade, or update your payment details.